| |
Click here to access our Support: |
|
| |
PCCG’s Support
Options Overview:
Expertise and Responsiveness
PCCG product customers can expect the highest and
quickest level of support from PCCG. Our # 1 reason
our products and services come so highly recommended
is the expert support and personal attention we
provide to all of our customers. We pride ourselves
on our responsiveness and meticulous logging and
follow through of your issues and needs.
24 x 7 support
PCCG offers 24 x 7 customer support. You will find
a live PCCG support person always on staff and on
the phone and or web ready to help when you need
it. Most calls are immediately patched through to
an experienced on call service person. On site service
is also sometimes provided when required, requested
or needed, however most issues can be handled effectively
& immediately via phone and web.
Advanced CRM
Customers can take advantage of our leading edge
customer service technology allowing them to view
their customer details, history, and issue management.
Bug/ enhancement request logging
and tracking
Customers can also provide and input ideals for
product enhancements or bugs which will be provided
via a direct link to the appropriate programmers.
An unheard of practice in the radiology industry
but this method of development what gives us the
edge in providing the features and quality performance
customers seek and desire.
Knowledgebase
Customers can also search our new and growing product
knowledge base for help.
Web
remote desktop support
Our web support is second to none with the ability
to directly within 3 clicks of a mouse login to
your desktop to view and work with your computer
as if we were right there over your shoulder. The
connection requires no special software and provides
100% HIPAA compliance with the application’s
HTTPS encryption. It can even work through Firewalls
and even in facilities with the highest of security
requirements.
PCA system support
All of PCCG’s sold systems have PC Anywhere
11 installed which provides HIPAA compliance with
it’s onboard encryption and are monitored
24 x 7 via our advanced system monitoring tool.
High Quality Systems
PCCG uses nothing but the best and latest technology
when building our systems. Name brand systems sometimes
use lower quality off brand parts and do not provide
the best redundancy for business use. Or on the
other hand you have some name brand companies who
provide high quality redundant systems that are
overpriced and under supported.
Our stance is to provide the hardware at a higher
quality level close to PCCG cost to ensure the successful
installation and long term performance and standardization
and support of our product implementations.
In PCCG’s view just because the hardware has
the word medical in front of it does not mean we
have to mark it up 200 %. You will find that our
hardware solutions provide the highest quality name
brand parts and configurations at the same or lower
than the market price of most vendors in the market.
This provides the end customer with the peace of
mind and single point of contact when an issue arises.
With PCCG there is no pointing the finger at someone
else. When there is an issue we fix it from the
top to the bottom.
Redundancy,
proactive monitoring, & planning
PCCG has a proactive attitude when it comes to support
by monitoring our systems, trying to prevent issues
before they happen, having plenty of redundancy
measures in place, and a back up protocol in place
when an issue does arise. Our planned experienced
approach makes the statement that “With hardware,
software, & communications it is not a question
of if a system will have an issue it is a question
of when and how to best to provide the most effective
inoperatability measures to limit the amount of
system downtime.”
|
|
